Unforgettable Experiences
With our carefully designed tour programs, we help you create moving and impressive memories at the iconic spots of Dubai and Abu Dhabi.
General Service Conditions
Effective Date: June 18, 2025
Version: 1.0
These terms of service establish the conditions for the use of all services provided by Triponix Travel. Every user who visits our website, benefits from our services, or makes a reservation is deemed to have accepted the following terms.
1. Definitions
- Company / Triponix Travel: The tourism company providing the service.
- User / Customer: A real or legal person receiving services through the website or direct communication.
- Service: All kinds of tours, tickets, visas, transportation, reservations, consultancy, and organizational activities provided by the Company.
2. Scope of Services
Triponix Travel provides the following services, primarily in Dubai and Abu Dhabi:
- City tours and cultural trips
- Desert safaris, helicopter and yacht tours
- Balloon tours and special event organization
- Theme parks, water parks, and museum entry tickets
- Visa consultancy and tourist application support
- Personalized experience planning based on special requests
Details of each service are clearly stated on reservation pages or confirmation documents. The scope, duration, content, and pricing of the service may vary depending on the type of service.
3. Reservation and Payment Terms
- All reservations are made through our website or direct communication.
- Payments are conducted through secure infrastructures (3D Secure, SSL certified systems).
- Triponix Travel does not have access to payment card information and does not store this information.
- Reservations confirmed by payment are subject to the terms of the selected service.
4. User Obligations
- The user agrees to use the service only for its intended purpose.
- It is prohibited to make false declarations, violate others' rights, or misuse the service.
- It is the user's responsibility to ensure that the information provided during the reservation is accurate and complete.
5. Health, Safety, and Legal Compliance
- Users participating in tours and events are expected to consider their physical and health conditions when making reservations.
- Triponix Travel cannot be held responsible for risks arising from the user's individual health conditions.
- In mandatory situations (e.g., weather conditions, official bans), tours may be canceled or altered.
6. Intellectual Property Rights
The contents on the website (texts, visuals, logos, videos) belong to Triponix Travel. They cannot be reproduced, published, or used for commercial purposes without permission.
7. Limitation of Liability
- Triponix Travel does not bear direct responsibility for the errors of service providers (e.g., transportation companies, park management).
- Natural disasters, official bans, strikes, or unforeseen circumstances may lead to the cancellation or alteration of the service. In such cases, alternatives may be offered; however, monetary compensation is not guaranteed.
8. Cancellation, Change, and Refund Terms
- Each tour has its own unique cancellation and refund conditions. Details are specified on the product pages.
- You can access our general refund policy on the Cancellation and Refund Policy page.
- Refunds are generally not made for ticketed events and special services.
9. Policy Updates
Triponix Travel reserves the right to update these service terms at any time. The most current version is always published on our website and becomes effective.
10. Contact
You can contact us for any requests, suggestions, or legal notices through the following information:
Triponix Travel
Email: info@triponix.com
Phone: +971 544 600 400
Address: Empire Heights Tower A, 9th Floor, No:19, Business Bay – Dubai, UAE
Our Istanbul Office
Ebussuud Street No:14, Sultanahmet – Fatih / Istanbul
Phone: +90 552 490 11 27
Why should you choose us?
Luxury Vehicle Fleet
Travel in comfort without compromising in our modern, fully-equipped VIP vehicles. All our vehicles are regularly maintained and operated in accordance with high service standards.
Insurance Assurance
Our tours are offered with comprehensive insurance coverage from start to finish. Your safety is our priority.
International Experience
With over 10 years of experience in the international field, we have provided thousands of guests with quality and reliable service.
Security
With our experienced and licensed guides, professional drivers, and safety-focused operations, you are always safe on our tours.
Quality Assurance
All the equipment we use is new, modern, and well-maintained. Every detail is meticulously planned in our tours to enhance guest satisfaction.
Refund Flexibility
In general, for many of our tours, refunds are possible for cancellations made up to 24 hours before the tour start. The specific cancellation conditions are also stated in the description section of each tour.
Customer Satisfaction Orientation
In all our processes, we prioritize guest satisfaction. We engage with you at every moment of your journey, addressing your needs quickly and with a solution-oriented approach.