Unforgettable Experiences
With our carefully designed tour programs, we help you create moving and impressive memories at the iconic spots of Dubai and Abu Dhabi.
Cancellation and Refund Policy
Update Date: June 18, 2025
At Triponix Travel, we adopt a transparency principle in our reservation and cancellation processes while providing quality and reliable service to our guests. The refund policy outlined below provides a general framework applicable to all reservation transactions.
1. Cancellation and Refund Process
- Cancellation requests must be submitted in writing before the service begins.
- The cancellation period for each tour or service is explicitly stated in the product description. It is recommended to examine these periods carefully before making a reservation.
2. Refund Conditions
- Generally, full refunds are possible for cancellations made at least 24 hours in advance for many tours.
- For some tours, the cancellation period may be 48 hours, 72 hours, or longer (for example, helicopter tours, balloon tours, and personalized services).
- No refunds will be made if the tour, activity, or service is not canceled in accordance with the cancellation period.
3. Non-Refundable Services
For the following products, refunds are mostly not possible, subject to the cancellation conditions set at the time of purchase:
- Timed tickets: (Burj Khalifa, Museum of the Future, theme parks, etc.)
- Promotional tickets for which date changes or cancellations are not possible after booking
4. Refund Method and Duration
- Refund transactions will be conducted via the payment method used.
- Refunds for credit and debit cards are completed within 3 to 14 business days, depending on the processing time of the relevant financial institution.
- For cash payments, refunds are made only via bank transfer.
- Note: All payment transactions are conducted through secure infrastructures. Triponix Travel does not have access to card information, and such information is not stored by us.
5. Refund Denial and Notification
- Cancellation requests that do not comply with the conditions will be denied.
- The reason for denial will be communicated in writing.
6. Policy Updates
Triponix Travel reserves the right to make changes to this refund policy. Updated versions will be valid from the moment they are published on our website.
7. Contact
For any cancellation, modification, and refund requests, you can contact us:
Triponix Travel
Phone: +971 544 600 400
Email: info@triponix.com
Address: Empire Heights Tower A, Floor 9, No:19, Business Bay – Dubai, UAE
Our Istanbul Office
Ebussuud Street No:14, Sultanahmet – Fatih / Istanbul
Phone: +90 552 490 11 27
Why should you choose us?
Luxury Vehicle Fleet
Travel in comfort without compromising in our modern, fully-equipped VIP vehicles. All our vehicles are regularly maintained and operated in accordance with high service standards.
Insurance Assurance
Our tours are offered with comprehensive insurance coverage from start to finish. Your safety is our priority.
International Experience
With over 10 years of experience in the international field, we have provided thousands of guests with quality and reliable service.
Security
With our experienced and licensed guides, professional drivers, and safety-focused operations, you are always safe on our tours.
Quality Assurance
All the equipment we use is new, modern, and well-maintained. Every detail is meticulously planned in our tours to enhance guest satisfaction.
Refund Flexibility
In general, for many of our tours, refunds are possible for cancellations made up to 24 hours before the tour start. The specific cancellation conditions are also stated in the description section of each tour.
Customer Satisfaction Orientation
In all our processes, we prioritize guest satisfaction. We engage with you at every moment of your journey, addressing your needs quickly and with a solution-oriented approach.